Fisho Privacy Policy

Effective Date: 17 April 2026

Company Legal Name: Fisho Fresh Fish and Marine Animals Trading LLC

1. Introduction

Fisho Fresh Fish and Marine Animals Trading LLC ("Fisho", "we", "our", or "us") values your trust and is committed to protecting the privacy and security of our customers' personal data. This Privacy Policy describes how we collect, use, disclose, and store information when you interact with our mobile application, website, and services.

2. Types of Information We Collect

We collect both personally identifiable and non-personally identifiable information:

- Identity Data: Name, gender, date of birth

- Contact Data: Email, phone number, delivery address

- Account Data: Username, password, preferences

- Transaction Data: Order history, payment method (no card details stored)

- Technical Data: IP address, browser type, operating system, app usage

- Location Data: GPS location (with user permission)

- Communication Data: Customer service interactions, feedback, reviews

3. Sources of Data Collection

We collect your personal data directly from you when you:

- Create an account

- Place an order

- Contact customer service

- Participate in promotions or surveys

- Browse or use our app/website

We may also collect data from third parties such as payment processors or social media logins (if used).

4. Purpose and Legal Basis for Processing Data

We use your information for the following legitimate business purposes:

- Fulfill and manage your orders

- Deliver personalized customer experience

- Improve service performance and product offerings

- Ensure platform security and fraud prevention

- Comply with legal obligations

- Send direct marketing with your consent

5. Marketing and Promotional Consent

By using Fisho’s services, you consent to receive promotional content via email, SMS, push notifications, and WhatsApp. This includes offers, discounts, surveys, and news. You may withdraw this consent at any time through the app settings or by contacting us directly.

6. Data Sharing and Third Parties

We do not sell your personal information. Data may be shared with:

- Delivery and logistics partners

- Payment service providers

- IT infrastructure and analytics providers

- Law enforcement and regulators, if required by law

All partners are bound by confidentiality and data protection agreements.

7. International Transfers

If we transfer your data outside the United Arab Emirates, we ensure appropriate safeguards are in place to protect your privacy, including contractual clauses and data minimization.

8. Data Security Measures

We use strong encryption protocols, secure servers, access restrictions, and regular vulnerability assessments to safeguard your data. However, no method of transmission over the Internet is completely secure.

9. Data Retention Policy

Your personal data is retained only as long as necessary for business, tax, legal, or regulatory requirements. After the retention period, data is either anonymized or securely deleted.

10. User Rights and Access

You have the right to:

- Access your personal data

- Correct inaccuracies

- Request deletion (where legally applicable)

- Withdraw consent for marketing

- Restrict or object to processing

To exercise these rights, contact info@fisho.com or +971 55 800 7870.

11. Cookies and Tracking Technologies

We use cookies, beacons, and tracking technologies to analyze trends, administer the app, and gather demographic information. Users can control cookie behavior via browser or device settings.

12. Third-Party Links and Social Features

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Use of social features (e.g., share buttons) may collect data subject to third-party privacy policies.

13. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. Parents or guardians may contact us to request removal of a minor's data.

14. Updates to This Policy

We may revise this Privacy Policy to reflect changes in laws or business practices. Material updates will be communicated via in-app notice, email, or website. Continued use of our services implies consent to the updated policy.

15. Contact Information

For questions, requests, or complaints regarding this Privacy Policy, contact us at:

- Company: Fisho Fresh Fish and Marine Animals Trading LLC

- Email: info@fisho.com

- WhatsApp/Phone: +971 55 800 7870

- App Support: Daily from 7:00 AM to 10:00 PM